Troubleshooting

Common issues with your data sources and how to fix them.

Running into a problem with one of your data sources? Filter by source to find common issues and how to fix them.

Up Next

What is a Workspace?

Understand how workspaces organize dashboards, tables, and data sources.

Troubleshooting

Common issues with your data sources and how to fix them.

Google Sheets

"That doesn't look like a valid Google Sheets URL"

"Spreadsheet not found" or "isn't accessible with the selected account"

My file is in Google Drive, but Dashbreeze won't open it

My connection stopped working

Google Analytics

No properties show up when connecting

"...isn't compatible with the rest of your selection"

A preset shows a compatibility warning

My table was created but has no data

My connection stopped working

Stripe

"My Stripe table was created but has no data"

"This Stripe secret key is invalid or unreachable"

Recent Stripe records are missing

My connection stopped working

Airtable

I can't see an Airtable base

I can see the base, but not the table I need

My Airtable changes are not showing in Dashbreeze

My connection stopped working

Notion

I can't find a Notion data source

Several Notion data sources have the same name

My connection stopped working

PostgreSQL

"Test Connection" fails

I connected successfully, but no tables show up

My custom query was rejected

The connection fails only when the SSH tunnel is enabled

My connection stopped working

MySQL

"Test Connection" fails

I connected successfully, but no tables show up

My custom query was rejected

The connection fails only when the SSH tunnel is enabled

My connection stopped working

Microsoft SQL Server

"Test Connection" fails

I connected successfully, but no tables show up

My custom query was rejected

The connection fails only when the SSH tunnel is enabled

My connection stopped working

Uploaded Files

My spreadsheet columns were imported incorrectly

Dashbreeze says my file format is invalid

My dashboard changed after I replaced a file

Managing Integrations

I can't find a connected account

An integration stopped syncing

I disconnected an account by mistake

Up Next

What is a Workspace?